Our phone lines will be closed on Tuesday 18 February reopening 10am Wednesday 19 February but you can still make an application for help though our portal.

There is a temporary technical issue where some users receive a message saying "invalid credentials" when attempting to login. If this happens to you and you are sure you are entering the correct details, please try the following.

If you are still experiencing problems, contact portalsupport@cfcs.org.uk who can fix this issue for you. We are working hard to resolve this issue.

You need to be logged in to change your password