We'll be closed for the Christmas period from 12noon Wednesday 24 December reopening 10am Friday 2 January. During this period we will not be accepting applications or messages. You can still apply for help and your application will be processed when we reopen in January.

There is a temporary technical issue where some users receive a message saying "invalid credentials" when attempting to login. If this happens to you and you are sure you are entering the correct details, please try the following.

If you are still experiencing problems, contact portalsupport@cfcs.org.uk who can fix this issue for you. We are working hard to resolve this issue.

You need to be logged in to change your password